Terms and Conditions

1. Acceptance of Terms

Welcome to Trusscare. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Trusscare ("Company," "we," "our," or "us") regarding your use of the Trusscare mobile application and related services (collectively, the "Service").

By downloading, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.

2. Description of Service

Trusscare is an educational platform that provides:

• Science-based courses on healthcare communication and navigation
• Community features to connect users with similar healthcare experiences
• Educational tools and resources for healthcare system navigation
• Progress tracking and achievement systems

3. Eligibility and Registration

3.1 Age Requirements

• You must be at least 13 years old to use our Service
• Users between 13-17 require parental or guardian consent
• Users under 18 should review these Terms with a parent or guardian

3.2 Account Registration

• You must provide accurate, current, and complete information
• You are responsible for maintaining the security of your account
• You must notify us immediately of any unauthorized use
• One person may maintain only one account

3.3 Account Suspension

We reserve the right to suspend or terminate accounts for violations of these Terms.

4. User Conduct and Community Guidelines

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will:

• Respect other users and maintain a supportive community environment
• Share educational experiences and insights appropriately
• Follow all applicable local, state, and federal laws
• Use the Service only for personal, non-commercial purposes

4.2 Prohibited Activities

You agree NOT to:

• Provide medical advice, diagnoses, or treatment recommendations
• Share sensitive medical information or protected health information
• Impersonate others or provide false information
• Harass, abuse, or threaten other users
• Post spam, advertisements, or promotional content without permission
• Use the Service to promote illegal activities
• Attempt to gain unauthorized access to our systems
• Upload malicious code, viruses, or harmful software
• Violate intellectual property rights
• Create multiple accounts or share account credentials

4.3 Content Standards

All user-generated content must:

• Be appropriate for a diverse, supportive community
• Respect privacy and confidentiality
• Avoid sharing specific medical details or personal health information
• Focus on educational experiences and healthcare navigation tips
• Comply with community guidelines and platform policies

5. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our Privacy Policy.

6. Intellectual Property Rights

6.1 Our Content

All content provided by Trusscare, including but not limited to:

• Educational courses and materials
• Software, code, and algorithms
• Graphics, logos, and design elements
• Text, images, and multimedia content

This content is owned by Trusscare or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

6.2 User-Generated Content

When you post content to our Service, you:

• Retain ownership of your original content
• Grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute your content within our Service
• Represent that you have the right to share such content
• Agree that your content may be used for educational and community purposes within the platform

6.3 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide to us become our property and may be used without compensation or attribution.

7. Premium Features and Payment Terms

7.1 Free and Premium Content

• Basic educational content and community features are provided free of charge
• Premium features may require subscription or one-time payment
• Pricing and available features are subject to change with notice

7.2 Payment Processing

• Payments are processed by third-party payment processors
• You are responsible for providing accurate payment information
• All sales are final unless otherwise specified
• Refunds are handled according to our refund policy

7.3 Subscription Terms

• Subscriptions automatically renew unless cancelled
• You may cancel subscriptions through your account settings or app store
• Cancellation takes effect at the end of the current billing period
• No refunds for unused portions of subscription periods

8. Medical Disclaimer and Limitations

8.1 Educational Purpose Only

Trusscare is designed solely for educational purposes to help users:

• Learn effective healthcare communication strategies
• Understand healthcare system navigation
• Connect with others who share similar experiences
• Develop confidence in healthcare interactions

8.2 Not Medical Advice

Our Service does NOT:

• Provide medical advice, diagnoses, or treatment recommendations
• Replace professional medical care or consultation
• Offer emergency medical services
• Create doctor-patient relationships

8.3 Emergency Situations

8.4 Consult Healthcare Professionals

Always consult qualified healthcare professionals for:

• Medical advice and treatment decisions
• Specific health concerns or symptoms
• Medication questions or changes
• Any healthcare-related decisions

9. Disclaimers and Limitation of Liability

9.1 Service Availability

We strive to maintain service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• Technical difficulties
• Force majeure events
• Third-party service interruptions

9.2 "As Is" Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUSSCARE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.4 User Content Disclaimer

We are not responsible for user-generated content and do not endorse any opinions, advice, or statements made by users. Users are solely responsible for their contributions to the community.

10. Indemnification

You agree to indemnify, defend, and hold harmless Trusscare, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your user-generated content

11. Privacy and Data Security

11.1 Data Protection

We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You acknowledge that internet transmission is inherently insecure.

11.2 Data Breach Response

In the event of a data breach, we will notify affected users according to applicable legal requirements and our incident response procedures.

12. Modification of Terms

12.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our Service or website.

12.2 Notification of Changes

We will notify users of material changes through:

• In-app notifications
• Email notifications (if provided)
• Prominent posting on our Service

12.3 Continued Use

Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to changes, discontinue use of the Service.

13. Account Termination

13.1 Termination by You

You may terminate your account at any time through account settings or by contacting customer support.

13.2 Termination by Us

We may terminate or suspend your account immediately for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of other users or the Service
• Extended periods of inactivity

13.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Your user-generated content may be removed
• Certain provisions of these Terms will survive termination

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms are governed by the laws of California USA, without regard to conflict of law principles.

14.2 Dispute Resolution Process

Before filing any legal claim, you agree to attempt resolution through:

• Direct communication with our customer support
• Good faith negotiation
• Mediation if necessary

14.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Trusscare regarding the Service.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision does not constitute a waiver of our right to enforce it later.

15.4 Assignment

You may not assign your rights under these Terms. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control.

17. Acknowledgment