Welcome to Trusscare. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Trusscare ("Company," "we," "our," or "us") regarding your use of the Trusscare mobile application and related services (collectively, the "Service").
By downloading, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Service.
Trusscare is an educational platform that provides:
Important: Trusscare is an educational platform only. We do not provide medical advice, diagnoses, treatment recommendations, or emergency services. Always consult qualified healthcare professionals for medical concerns.
We reserve the right to suspend or terminate accounts for violations of these Terms.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You will:
You agree NOT to:
All user-generated content must:
Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our Privacy Policy.
All content provided by Trusscare, including but not limited to educational courses and materials, software, code, and algorithms, graphics, logos, and design elements, and text, images, and multimedia content, is owned by Trusscare or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
When you post content to our Service, you:
Any feedback, suggestions, or ideas you provide to us become our property and may be used without compensation or attribution.
Trusscare's app includes SANA, an AI chat companion designed to offer supportive conversation and recommend courses, community forum groups, and events within the Trusscare platform. This section governs your use of and reliance on SANA.
SANA is intended solely to:
SANA is not intended to be used as a crisis service, a medical consultation, or a replacement for human connection and professional support.
Emergency: If you or someone else is in immediate danger or experiencing a medical emergency, contact emergency services (911 in the US) or go to the nearest emergency room immediately. Do not use SANA or any part of the Trusscare app in place of emergency assistance.
If you are experiencing a mental health crisis, please contact the 988 Suicide and Crisis Lifeline by calling or texting 988. SANA is not equipped to handle crisis situations.
To the maximum extent permitted by applicable law:
You use SANA at your own risk and are solely responsible for evaluating the relevance and accuracy of anything SANA communicates to you.
Your SANA conversations are subject to our Privacy Policy. In summary: your messages are sent to a third-party AI provider to generate responses, common personal identifiers are redacted before transmission, and conversation history is stored in our systems to improve continuity. You can clear your SANA conversation history at any time from within the app.
Trusscare is designed solely for educational purposes to help users:
Our Service does NOT:
Emergency: In medical emergencies, immediately contact emergency services (911 in the US) or visit the nearest emergency room. Do not rely on our Service for emergency medical assistance.
Always consult qualified healthcare professionals for medical advice and treatment decisions, specific health concerns or symptoms, medication questions or changes, and any healthcare-related decisions.
We strive to maintain service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, technical difficulties, force majeure events, or third-party service interruptions.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUSSCARE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, INCLUDING USE OF OR RELIANCE ON SANA OR ANY AI-GENERATED CONTENT.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
We are not responsible for user-generated content and do not endorse any opinions, advice, or statements made by users. Users are solely responsible for their contributions to the community.
You agree to indemnify, defend, and hold harmless Trusscare, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, your violation of any third-party rights, or your user-generated content.
We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You acknowledge that internet transmission is inherently insecure.
In the event of a data breach, we will notify affected users according to applicable legal requirements and our incident response procedures.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our Service or website.
We will notify users of material changes through in-app notifications, email notifications (if provided), and prominent posting on our Service.
Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to changes, discontinue use of the Service.
You may terminate your account at any time through account settings or by contacting customer support.
We may terminate or suspend your account immediately for violation of these Terms, fraudulent or illegal activity, abuse of other users or the Service, or extended periods of inactivity.
Upon termination, your access to the Service will cease, your user-generated content may be removed, and certain provisions of these Terms will survive termination.
These Terms are governed by the laws of California, USA, without regard to conflict of law principles.
Before filing any legal claim, you agree to attempt resolution through direct communication with our customer support, good faith negotiation, and mediation if necessary.
You agree to resolve disputes individually and waive the right to participate in class action lawsuits.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Trusscare regarding the Service.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision does not constitute a waiver of our right to enforce it later.
You may not assign your rights under these Terms. We may assign our rights and obligations under these Terms without restriction.
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control.
For questions about these Terms or our Service, please contact us at:
Email: support@trusscare.com
We will respond to your inquiry within a reasonable timeframe as required by applicable law.
By using Trusscare, you acknowledge that:
These Terms and Conditions were last updated on August 2025. Please review them periodically for any changes.