Privacy Policy

1. Introduction

Welcome to Trusscare ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, username, password
• Profile Information: Age range, general location (city/state), healthcare interests
• Educational Progress: Course completion, quiz scores, learning achievements
• Community Interactions: Posts, comments, messages, and other user-generated content
• Support Communications: Information you provide when contacting customer support

2.2 Information Collected Automatically

• Usage Data: App interactions, features used, time spent, session frequency
• Device Information: Device type, operating system, app version, unique device identifiers
• Location Data: General geographic location (city/state level) if you enable location services
• Analytics Data: Performance metrics, crash reports, and usage statistics

2.3 Information from Third Parties

• Social Media: If you connect social media accounts, we may receive basic profile information
• Payment Processors: Transaction information for premium features (processed by third parties)

3. How We Use Your Information

We use your information to:

3.1 Provide and Improve Services

• Deliver educational content and track your progress
• Facilitate community connections and discussions
• Personalize your learning experience
• Maintain and improve app functionality
• Provide customer support

3.2 Communication

• Send course updates and educational content
• Notify you of community activity
• Share important service announcements
• Respond to your inquiries

3.3 Safety and Security

• Protect against fraud and abuse
• Enforce our Terms of Service
• Ensure community safety and appropriate content
• Comply with legal obligations

3.4 Analytics and Research

• Understand usage patterns and preferences
• Improve educational effectiveness
• Develop new features and content
• Conduct aggregated research (de-identified data only)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 Limited Sharing

We may share your information only in these circumstances:

With Other Users:

• Public profile information and community posts (as you choose to share)
• Educational achievements (if you opt-in to leaderboards or public recognition)

With Service Providers:

• Cloud hosting and data storage services
• Analytics and performance monitoring tools
• Customer support platforms
• Payment processing services (for premium features)

For Legal Compliance:

• To comply with applicable laws, regulations, or legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with law enforcement requests
• As part of a business transaction (merger, acquisition, etc.)

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and assessments
• Limited access controls for employee access to user data
• Incident response procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights and Choices

6.1 Account Management

• Access and update your profile information
• Control your privacy settings and visibility preferences
• Manage notification preferences
• Deactivate or delete your account

6.2 Data Rights (Varies by Jurisdiction)

Depending on your location, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Data portability
• Object to certain processing activities

6.3 Communication Preferences

You can opt-out of promotional communications at any time through:

• Email unsubscribe links
• App notification settings
• Account preferences
• Contacting customer support

7. Children's Privacy

Trusscare is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it promptly. Users between 13-17 should have parental consent before using our Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Other legally recognized transfer mechanisms

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• In-app notifications
• Email notifications
• Posting updates on our website

Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Regional Privacy Information

12.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know about personal information collected and the right to delete personal information.

12.2 European Users (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict, port, and object to processing of your personal data.