Privacy Policy

1. Introduction

Welcome to Trusscare ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, username, password
• Profile Information: Age range, general location (city/state), caregiving interests
• Content Progress: Module completion, quiz scores, learning achievements
• Community Interactions: Posts, comments, messages, and other user-generated content
• Support Communications: Information you provide when contacting customer support

2.2 Information Collected Automatically

• Usage Data: App interactions, features used, time spent, session frequency
• Device Information: Device type, operating system, app version, unique device identifiers
• Location Data: General geographic location (city/state level) if you enable location services
• Analytics Data: Performance metrics, crash reports, and usage statistics

2.3 Information from Third Parties

• Social Media: If you connect social media accounts, we may receive basic profile information
• Payment Processors: Transaction information for premium features (processed by third parties)
• Organizations: If your access is provided by an organization, that organization gives us your name and email address so we can issue your access code (see Section 6)

3. How We Use Your Information

We use your information to:

3.1 Provide and Improve Services

• Deliver tailored content and track your progress
• Facilitate community connections and discussions
• Personalize your experience
• Maintain and improve app functionality
• Provide customer support

3.2 Communication

• Send content updates and relevant resources
• Notify you of community activity
• Share important service announcements
• Respond to your inquiries

3.3 Safety and Security

• Protect against fraud and abuse
• Enforce our Terms of Service
• Ensure community safety and appropriate content
• Comply with legal obligations

3.4 Analytics and Research

• Understand usage patterns and preferences
• Improve content effectiveness
• Develop new features and content
• Conduct aggregated research (de-identified data only)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 Limited Sharing

We may share your information only in these circumstances:

With Other Users:

• Public profile information and community posts (as you choose to share)
• Achievements (if you opt-in to leaderboards or public recognition)

With Your Organization:

• If your access is provided by an employer, agency, program, or nonprofit, its authorized administrators can see limited information through our Partner Dashboard, as described in Section 6. They never see your SANA conversations, messages, or community posts.

With Service Providers:

• Cloud hosting and data storage services
• Analytics and performance monitoring tools
• Customer support platforms
• Payment processing services (for premium features)
• Artificial intelligence providers that power SANA, our in-app AI companion (see Section 5)

For Legal Compliance:

• To comply with applicable laws, regulations, or legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with law enforcement requests
• As part of a business transaction (merger, acquisition, etc.)

5. SANA, Our AI Companion

Trusscare's app includes SANA, an AI chat companion that offers supportive conversation and can recommend courses, community forum groups, and events within Trusscare. See our Terms of Use for details on what SANA is intended for and its limitations.

5.1 How Your Messages Are Handled

• Before your message is sent to our AI provider, common identifiers such as email addresses, phone numbers, Social Security numbers, and card numbers are automatically detected and redacted
• Your message and recent conversation history are sent to our AI provider solely to generate SANA's response
• We store your SANA conversation history in our systems so SANA can respond faster and keep track of what you've already discussed; this stored history is not visible to you within the app
• You can clear your SANA conversation history at any time from within the app
• Your SANA conversations are never shown to, or shared with, any organization or its dashboard administrators

5.2 What SANA Draws On

SANA's recommendations are drawn only from Trusscare's own library of courses, forum groups, and events. Your information is not sent to external search engines, and SANA does not pull in content from outside websites on your behalf.

5.3 Improving SANA

We may review SANA conversations in aggregate or de-identified form to improve accuracy, safety, and the quality of recommendations.

6. Organization Access and the Partner Dashboard

Some people use Trusscare through an employer, agency, county program, nonprofit, or other organization that provides them with an access code. These organizations manage their access codes through the Trusscare Partner Dashboard. This section explains who can use the dashboard, what it shows, and what it never shows.

6.1 Dashboard Information Is Never Sold

Information shown in the Partner Dashboard is not sold, rented, or traded, and it is not used for advertising. It is provided only to your organization for the purpose of administering and supporting its Trusscare program, and is shared with no other third parties except the service providers described in Section 4.

6.2 Who Can Access the Dashboard

• Only administrator accounts that your organization has authorized, and that Trusscare has set up for that organization, can sign in to the Partner Dashboard
• Each administrator can see information only about users connected to their own organization
• Other users of the Service, and other organizations, cannot see your organization's dashboard

6.3 Responsibility for Access Permissions

Your organization is responsible for deciding which of its staff are approved as dashboard administrators, keeping their login credentials secure, removing access promptly when an administrator leaves or no longer needs it, and making sure its administrators use dashboard information appropriately and in line with its agreement with Trusscare and applicable law. To the extent permitted by law, Trusscare is not responsible for access that an organization grants, or for how its authorized administrators use the information they are permitted to see. If you believe someone has accessed the dashboard without authorization, please contact us at privacy@trusscare.com.

6.4 What Administrators Can See

• Access code information: The name and email address your organization provided, your access code, and whether it has been sent, redeemed, or has expired, with the related dates
• Aggregated program insights (if enabled): Totals and percentages across the organization's users, such as how many were active in a given week, average course progress, how many users belong to each community group, and how many users have commented on a topic. These are counts only; the content of posts and comments is never shown.
• Early Detection alerts (if enabled): Described in Section 6.5

6.5 Early Detection

Some organizations enable Early Detection, which helps them reach out sooner to people who may be heading toward burnout. Early Detection works only from calculated indicators, such as patterns in how often you check in, how your mood check-ins trend over time, a drop in how much you use the app, or not having used the app since signing up.

When these indicators cross a threshold, an administrator may see:

• Your name and email address, and that you have been flagged
• Which indicators are active (for example, "mood decline" or "engagement drop") and how long ago the alert started
• Summary counts behind an indicator, such as how many of your recent mood check-ins were marked as struggling

Early Detection never shares with anyone, including your organization's dashboard administrators:

• Anything you say to SANA, or any part of your SANA conversation history
• The content of your community posts, comments, or messages
• Personal notes or other text you enter in the app
• The details of your personal, family, health, or caregiving situation

Early Detection alerts are automated estimates based on patterns. They are not a diagnosis or an assessment of your mental health, and they may sometimes be inaccurate. Administrators review alerts and record a reason when they clear one; they cannot see why an indicator changed beyond the summary information described above.

6.6 What Your Organization Never Receives

• Your SANA conversations
• The content of your community posts, comments, or messages
• Your device information, location, or detailed activity logs
• Profile details beyond the name and email address your organization already provided

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and assessments
• Limited access controls for employee access to user data
• Incident response procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Privacy Rights and Choices

8.1 Account Management

• Access and update your profile information
• Control your privacy settings and visibility preferences
• Manage notification preferences
• Deactivate or delete your account

8.2 Data Rights (Varies by Jurisdiction)

Depending on your location, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Data portability
• Object to certain processing activities

8.3 Communication Preferences

You can opt-out of promotional communications at any time through:

• Email unsubscribe links
• App notification settings
• Account preferences
• Contacting customer support

9. Children's Privacy

Trusscare is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it promptly. Users between 13-17 should have parental consent before using our Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Other legally recognized transfer mechanisms

11. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

12. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• In-app notifications
• Email notifications
• Posting updates on our website

Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Regional Privacy Information

14.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know about personal information collected and the right to delete personal information.

14.2 European Users (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict, port, and object to processing of your personal data.